Work with Us!
If you’re passionate about environmental sustainability, you can afford to take a risk and you’re looking for a meaningful role with a lot of autonomy, responsibility and growth potential, then this might be for you. To apply for any of the roles listed below, please email email@example.com with a cover letter and your CV, along with examples of your work, before 31 March 2019. If you have any questions please get in touch at firstname.lastname@example.org.
The Neighbourhood Effect has an ambitious environmental mission: to use behavioural science and consumer tech to help hundreds of thousands of people reduce their carbon footprints and live more sustainably. We build digital products that make it easy and rewarding for Australians to support local eco-friendly products and initiatives and adopt green habits. Through this model, we want to accelerate the growth of low-carbon businesses and community sharing economies.
This is a hugely important role in the founding team, and a unique opportunity to join a high-potential startup in its early stages. Melbourne-based is strongly preferred, but remote is possible. You will:
be responsible for deciding the design and features of our consumer mobile and web apps, based on user research and lean experiments you conduct, in collaboration with our CEO and Chief Product Officer;
conduct user research (e.g. drafting, carrying out and analysing the results of surveys, in-person interviews, user testing sessions, shadow research and focus groups);
take qualitative and quantitative insights from user research and user behaviour to create user personas, full product life cycle use case, user flows, lo and hi-fidelity wireframes, prototypes and visual designs; and
proactively identify opportunities to drive ongoing UX improvements to increase user engagement, conversions and enhance the user experience.
Minimum 2 years' experience conducting user experience research, with knowledge and practice of user-centred design methodologies;
1-2 years of experience working in UI/UX design (across mobile and/or desktop);
Strong design and prototyping skills using tools such as InVision, Sketch, Photoshop, InDesign, or similar
Minimum of a year’s experience working using iterative design and lean product methodologies, e.g. a test, learn, adapt approach using rapid prototyping
Verbal and written English proficiency at the level of a native speaker
You are a proactive problem-solver who is outcome-focused, you tend towards quick action and experimentation over careful planning, and you like to be responsible for driving results in projects you take ownership over
You have high emotional intelligence and you enjoy and have experience working in a supportive 360° feedback culture (where you, your boss and your colleagues are invited to regularly, kindly and transparently give and receive feedback on the quality of each other’s work and job performance).
Desired but not essential:
Experience working in a startup or equivalent environment
Tertiary qualifications in Design, Human-Computer Interaction, Multimedia or a related field.
5-10 hours a week at $30/hour (hourly rate negotiable based on experience).
Melbourne-based is preferred, but remote is possible
This role is for a virtual assistant to support the CEO, with about 50% of the role involving managing the CEO’s inbox and daily schedule and the other 50% on research, social media posting and member communications (e.g. email newsletter and website updates).
Processing company inbox and CEO’s inbox and responding to emails and messages (e.g. in G-suite and Slack);
Scheduling CEO meetings and appointments;
Managing the CEO’s daily and weekly schedule (e.g. through task allocation in Asana) and carving out space to help her get the most important work done;
Staying on top of project milestones and building these into the CEO’s work schedule, with built-in buffer time and contingencies;
Monitoring the delivery of work that the CEO delegates to contractors and chasing late or incomplete work; and
Drafting and scheduling social media posts from our Facebook, Twitter and Instagram pages (we use Canva and Buffer to create and schedule posts respectively).
Research environmentally friendly events, products, services and community initiatives in defined geographic areas, uploading this content into our web platform;
Issuing invoices through our MYOB accounting system and paying bills and invoices through our online banking system; and
Monthly: Drafting our monthly email newsletter to our members and sending it out (using MailChimp).
Minimum 2 years' experience working as an executive assistant, executive officer, office manager or equivalent - helping an executive staff member manage their inbox, meetings, appointments and daily schedule.
1-2 years professional experience in project management.
Native English speaker or verbal and written English proficiency at the level of a native speaker.
Demonstrated strong written communication skills (this should include copy writing and professional experience doing any of the following: drafting formal correspondence, blog posts, media releases, research reports or customer service email pro formas).
You identify inefficient processes and then design, create and improve work systems to increase efficiency, automate tasks where possible and reduce costs.
Familiar with online task management or project management systems like Asana and Trello or equivalent.
Experience managing social media accounts for a business or organisation, including drafting copy for Twitter, Instagram and Facebook.
You are a proactive problem-solver who takes initiative, is self-directed, and conscientious.
You have strong interpersonal skills and high emotional intelligence.
Desired but not essential:
Previous experience engaging with executive-level staff, business leaders, journalists and government ministers.
Experience in a customer service role.
Experience working in a startup.
Experience using MailChimp (list segmentation, tagging, email A/B tests and MailChimp email templates).
Experience using Squarespace, or other third-party website and blog posting services like Wordpress or Wix.
Experience creating graphics for social media using Canva or equivalent.
Experience scheduling social media posts with Buffer or equivalent social media scheduling tool.